Åsa Skånberg
Consultant Profile
About Åsa
Åsa is a driven change manager with 15 years´ experience within energy sector. She is highly competent within business development, customer experience, project management and leadership. She is used to leading projects where agile and traditional project methodologies are combined, and is also experienced in building up and coaching agile teams, developing and implementing new processes, scaling agile ways of working.
Åsa is a dedicated leader good at building relationships, experienced project manager, change manager and line manager who achieves goals through open communication and cooperation. She is passionate about making changes together with other people.
Selected projects & assignments
Project manager, Öresund Bridge
2021 – March 2023
Operations project manager for a maintenance project at Öresund Bridge.
Project manager, E.ON Energy Distribution
2020
Responsible for streamlining one of departments and raising customer satisfaction at the same time. During two months there was an agile pilot project running where a team of six people changed their way of working and thus raised efficiency with 26%. The new way of working in its turn resulted in that project suppliers increased overall efficiency by 20%. Next step was implementation of the new way of working within the whole department (40 people) where 8 newly created autonomous teams increased efficiency with 20%. Customer satisfaction for the first time reached the set goals for all three KPIs and all 6 members of the pilot project experienced increased pleasure of work and involvement and less stress at the same time.
Project- and change manager, E.ON Energy Distribution
2016
Responsible for implementation of a customer journey mapping on E.ON Energy Distribution, with setup of customer journey, roles (Journey manager, Journey Owner, Journey Responsible and Performance Manager) and responsibilities; implementation of approach for customer surveys, follow-up and reporting to the global organization within Customer Experience; facilitating workshops with management teams to define needs and possibilities for development.
Process development through aligning internal processes with starting point in customer journeys.
Focus on change management in order to get both managers and employees be customer-focused.
Project manager, E.ON Gas Sweden AB
2011 – 2012
Responsible for implementation of a new CRM system for sales processes and customer care, which resulted in increased efficiency for the business that never before had a common platform for gathering in data related to customer visits and business decisions.
With the help of systematic changes it became a successful implementation for the department’s employees and a strategic success factor with customer satisfaction increased by 19% in just one year.
Project manager, E.ON Sweden AB
2008 – 2009
Project manager in a corporate-wide project to strengthen E.ON’s image and customer satisfaction.
Responsible for improving service quality of 1700 assemblers who meet E.ON’s customers daily.
Responsible for e project group consisting of ten people, where it was of high importance to manage and coach the group to be customer focused and aim to make customer satisfied on each meeting held with E.ON. The project resulted in increase of customer satisfaction by 45%.
Certificates
| 2022 | Certified Prosci Change Management Practitioner, Prosci |
| 2021 | PRINCE2 Foundation and Practitioner, Axelos |
| 2020 | The Human Element, Tuff leadership |
Education
|
2002-2006 |
Master’s degree in Business Economics, Lund University |
|
2001-2002 |
Literature and History of Art, Sorbonne Paris |